THE PURCHASE PROCESS
Have you found a suitable machine and would like to make a purchase? Then you probably want to know how the purchasing process of our machines works. On this page, you will find answers to many questions. Haven't found the answer to your question? Feel free to contact us at +31 (0)180 632 088 or info@duijndam-machines.com.
1. Request for Quotation
It starts with requesting a quotation. If you have found a machine you are interested in, you can easily request a quotation on the respective machine page. If you are interested in multiple machines, you can add them to the quotation request. One of our sales representatives will then send you the quotation(s), and you can determine if the machine is of interest to you and if we can reach an agreement.
2. Machine Inspection
All machines come with a detailed description and photos to give you the clearest possible idea of the machine we offer. However, this may not always be sufficient, so you will get to know the machine best by coming to inspect it in person. Almost all machines and equipment we offer are available at our company in Nieuwerkerk a/d IJssel (Rotterdam Region, Netherlands). You can come to inspect the machines from Monday to Friday between 8:00 AM and 5:00 PM. Please make an appointment at your convenience.
We understand that coming to inspect the machine in person may not always be possible due to factors such as distance. In such cases, you can request morephotos or schedule a videocall via WhatsApp to view the machine remotely.
3. Payment
When purchasing the machine, there are various payment options. If you order the machine online, you will be asked for various details such as your VAT number and whether you will arrange the machine's transport yourself or through Duijndam Machines. You will then receive the purchase agreement, which you need to return signed within 48 hours. Payment of the invoice is due within 10 days. Once we receive your payment, the machine will be prepared for transport. Depending on the workload and the type of machine, preparing for shipment may take several days.
If you come to inspect the machine in person and wish to take it with you immediately, this is possible once the payment has been completed. Payment can be made in cash or by PIN (Maestro & V PAY). Additionally, you can perform a bank transfer from your own bank's internet banking service at our office.
Are you curious about how we handle your data? You can read all about our privacy policy on this next page.
4. Transport
You have the option to arrange the transport of the machine yourself, or we can organize it for you. If you choose to have us handle the transport, we will ask for details about the product and your address so that we can provide you with a transport rate offer without obligation. You will typically receive a response within a day. For exceptional transport (due to width, length, or height) or container transport, it may take a few days longer.
What our customers say
We bought a machine here without ever having seen it. From the description of the machine, the purchase process, customs clearance and transport, everything went very quickly and smoothly. The technician who set up the machine for us was very impressed with the condition of the machine and the price, and the machine runs perfectly. Many thanks for the great effort and the great machine. Many greetings from Switzerland.
Emil Neff - Forster Früchte & Gemüse (Switzerland)
Our company, more than once, turns to Reinier and his team for help in selecting the necessary horticultural equipment for our production. All the equipment ordered corresponds to the quality and specifications stated on the site. Any of our request is carried out accurately and quickly, at affordable prices.
Kristina Radevich - Sula Farms (Belarus)
When we visited, you were gracious to pick us up at the motel, bring us to your company storage buildings, and start any electrical equipment we asked about so we could see it run satisfactorily. Moreover, you helped us to purchase a counting machine for our business and deliver all of the equipment we bought at a good freight rate to the USA.
Mark Krautmann - Heritage Seedlings Inc. (United States)
In spite of the positive reference of a local equipment dealer in Canada, it still felt risky sending over $100,000.00 to a company we knew nothing about. When our Greefa MSE grader arrived, our fears were gone.
Mike Culp - Greenlane Farms (Canada)
You don't play games when it comes down to your family name. And they take their reputation very serious. Now I'm back at my company and working with the machine, I'm sure that I will do business again with these guys!
Tamas Nyeso - Nyeso Tamas ev (Hungary)
Great and first class customer service. Been working with Duijndam Machines for the last 3 years and Always had what I expected. The team is very helpful and happy to help even post sale and this is great 🙂
Nikola Tonev - James Foskett Farms Limited (United Kingdom)
ABOUT US
Duijndam Machines is a family-owned business founded in 1977 by Bert Duijndam. The company is now passed down to Bert's sons, Robbert, Maurijn, and Reinier Duijndam. With decades of experience in the market, we have built a broad global network that allows us to provide customers with suitable solutions for their machinery needs.
Duijndam Machines aims to offer customers reliable used machines. Our goal is to assist customers in achieving their objectives, which may involve improving product quality, working conditions, reducing (labor) costs, or enhancing financial positions. Based on the customer's wishes and goals, Duijndam Machines collaborates with them to find the best solution.
Where can I see the machine?
Almost all machines and materials are located at our company in Nieuwerkerk a/d IJssel (near Rotterdam, the Netherlands). You can come and see the machines from Monday to Friday between 8 AM and 5 PM. Please give us a call to make an appointment. It is also possible to schedule a video call.
What are the costs for transport?
Please tell us your address and which machine you’re interested in. We can make an offer with a rate for transport without any obligation. You will usually receive a price within a day. In the case of exceptional transport (because of the width, length or height of the machine) or transport by container, it may take a bit longer.
When is the machine available?
Most of the machines are available at short notice. Often it is even possible to pick up the machine immediately and pay by debit card or bank transfer. Do you need the machine quickly? Please inquire about the expected delivery time.
What is the condition of the machine?
It is our goal to deliver reliable and well-functioning machines. Therefore, the used machines are tested by our technicians before delivery. Sometimes this can differ because the machine has already been dismantled. Most products are supplied in the state in which they find themselves. Please ask the salesperson for more information on a specific item. It is also possible to request more pictures or schedule a video call.
What are your terms and conditions?
The machines are sold on under our general terms and conditions. The products are supplied in the state in which they find themselves. It is our aim to provide reliable and properly functioning machines. Please ask the salesperson about any concerns or questions.
Do you also provide installation?
Whether a machine needs to be installed by a specialised technician depends on the type of machine and the experience of your staff. Most machines are stand-alone and can easily be installed by the buyer. Should installation be required, you can either organise this yourself locally or we can help you. For technically more sophisticated machines, we work together with dealers and our technical partners. Our own technicians do not carry out installation.
What are the payment conditions?
All machines must be paid in full before loading. This applies to both new and existing customers. After invoicing, the payment term is 10 days. When the payment term has expired and payment has not yet been received, the machine becomes available for sale again.
Can I reserve a machine?
We work on the ‘first come, first served’ principle. Reserving a machine is only possible if the buyer is at an advanced stage and the reservation is for a few days only. Often we are in contact with several potential customers simultaneously. Even when a machine is reserved we continue to offer our machines until they are sold definitively. The machine also remains active on the website.
Which VAT rate applies?
Mentioned prices are excluding 21% VAT. For companies within the European Union and with a valid VAT number, 0% VAT is charged. Customers outside the European Union are also exempt from VAT, provided that the stamped import/export papers are returned within 6 weeks.
How does the purchasing process work?
Have you found a machine that suits you? Then please send us your company details (incl. VAT number for foreign customers) by e-mail. Please also state whether you will be collecting the machine yourself or whether we have to arrange transport for you. You will then receive the invoice by e-mail. Upon receipt of your payment, the machine will be prepared for delivery.
Are all the machines on the website immediately available?
Almost all the machines you find on our website are in stock in our own warehouse and are therefore almost immediately available.
Are the machines checked before Duijndam Machines sells them?
Supplying reliable and well-functioning machines, starts with purchasing. Because at Duijndam Machines we only want to deliver machines that our customers can enjoy for a long time to come, we have a strict purchasing policy. All machines are first inspected by our mechanics before they are purchased. Then the machines are extensively tested and repaired where necessary.
Do I get warranty on the machines I buy from Duijndam?
The machines are delivered in good working condition, but without warranty. The mostly used machines are subjected to various inspections by both our buyers and mechanics. As far as possible, the machines are tested while running. Non-functioning parts are repaired or replaced. In general, the machines are not completely overhauled, but the starting point is a technically well-functioning machine. For certain more advanced machines, we choose to have the service inspection carried out by a specialized mechanic from the manufacturer, for example, giving customers more certainty, especially with more complex machines. Every machine is unique, therefore discuss the technical condition and conditions with the salesman.
One reason the machines are delivered without warranty is because the machines are used worldwide. Due to the diverse type of machines it is difficult for our mechanics to provide adequate service remotely. All machines are delivered under our general conditions. Among other things, these state that the machines do not have to be perfect.
Do you want more certainty about your purchase? Optionally, we can offer warranty on the parts of the machine. Please inquire about the costs and conditions.
Do you deliver all machines worldwide?
If required, Duijndam Machines can deliver your order worldwide. You can ask us for a quotation without any obligation, after which we will get back to you as soon as possible with a price for your specific delivery. The size, weight and distance obviously influence the transport costs.
How old are the machines sold by Duijndam Machines?
If the year of construction of the machine is known it is listed on the website. The starting point for the machines is always the technical condition. Some machines may be older, but these should meet the conditions that they are little used, well maintained or have several years of use.
Can I also view the machine remotely?
At Duijndam Machines we make every effort to give interested parties, even remotely, the most complete picture possible of the machines we offer. Therefore, in addition to the extensive advertisements, we also offer you the possibility to schedule a video call so that we can show you the machine remotely.
Does Duijndam Machines offer me help in selecting the right machine for my needs?
Certainly, at Duijndam Machines several advisors work who can help you, often even in your native language, to select the right machine.
Are financing options available for purchasing used agricultural and horticultural machinery from Duijndam?
We regularly finance used machines. We ourselves do not offer financing options. This is done through the buyer's bank or finance company.
How long does it take for a used machine to be delivered after purchase?
Upon receipt of payment, we will arrange for the machine to be prepared for delivery. Our mechanics do their best to have all the machines we have in stock ready within a few days. However, we are sometimes dependent on suppliers of parts and specialized mechanics, so it can sometimes take longer.
If we arrange transport it usually takes 1-2 weeks before you have the machine. Do you need a machine quickly or before a certain date? Discuss this with the salesperson. In some cases the machine can be picked up by you today.